At PCS, our mission is to assist utilities

Utilit-e Insight
I just wanted to take time to thank PCS for providing training for our coop. Phyllis did a great job explaining the work order process during the web training last week. She gave excellent examples of reports and how they can be used to make sure everything is accounted for and correct before closing work orders. Carol, Sallie and I all came away with a better understanding of the process and how it works in the PCS programming. I could tell that Phyllis has spent a lot of time getting a good understanding of the RUS accounting for work orders. I’m from “old school” that did the work order process manually with a calculator and green ledgers! It is very helpful when new employees come on line that they not only understand what the computer is doing but why it is doing it and Phyllis explained it all in great detail. Thanks for helping us to train our employees well. We hope that in return this will cut down on the need for the PCS team to help us with issues at the end of the month that we should be able to take care of ourselves. We look forward to continuing to work with your group in the future with all of the ever changing technology needs

Utilit-e Insight

I have been working with some of PCS’s Utilit-e Insight Accounting modules for about two weeks now. Although I do not know all aspects of the individual modules yet, what I have learned and implemented so far has worked very well. I am very impressed with the Accounts Receivable and Payroll modules. Both offer options that our previous software was not able to provide. The modules are also user friendly and easy to learn. I have also found that the modules’ look and processes are similar, making it easier to learn multiple modules quickly.

Also, the staff at PCS is very professional. The discovery and training days were intense, but Deb was so easy to work with and knowledgeable about cooperative accounting and the software, which made the transition fairly easy. Although, I have much more to learn, I am confident that PCS will continue to enhance their software and provide Traverse Electric with stability and the capability to change along with technology and our needs

Insight webinar on AP/PR void check processes
The training helped strengthen our everyday business process and helped serve to make our processes more efficient.

Utilit-e Connect
I would like to say that I was extremely pleased with the way PCS staff was able to complete the conversion from Cogsdale to Connect. Also the training we received from Brenda was done in detail to the point that we started working in Connect with a good sound knowledge of the system. This week Angie and Brenda were kind to review with us some of the areas that we had forgotten, and gave us other pointers that will be very useful for our future daily work. Thank you for all your assistance in helping us with decisions that needed to be made.

I really like the integration between the modules, the system is so easy to navigate and it just makes sense....and my financial reports are always in balance." We no longer track our customers extension requests, deposits, service orders requests, etc. manually. The module integration reduces the time to balance, and eliminated the manual spreadsheets.

I can't imagine what it would be like trying to run our utility today the way we did with our old system.

Since moving to PCS from our old system, we are more streamlined and have become nearly twice as efficient as before. We have automated many processes that were previously done manually. Now we have people actually looking for work to do. The busy work is gone because the system handles more of our daily work.